Legal
Refund policy
Effective September 5, 2026
Our delivery promise
If RuleTally does not deliver the assisted preflight workflow described for your Founding Filing Pass, tell us and we will ask Paddle to issue a full refund.
Before assisted work starts
You may request cancellation before the first live review or other individualized delivery begins. We will ask Paddle to issue a full refund, subject to fraud and abuse checks.
After assisted work starts
We review other requests fairly based on what was delivered, technical defects, and any applicable mandatory rights. We may recommend a full or partial refund to Paddle. A change of filing plan or an OSHA outcome by itself does not mean the promised RuleTally workflow was not delivered.
How to request a refund
Email support@ruletally.com with the purchase email and order number, or use the support link in your Paddle receipt. Paddle is the merchant of record and processes any approved refund to the original payment method where possible.
Mandatory rights
Nothing here limits consumer or other rights that apply under mandatory law. Paddle’s Buyer Terms and Refund Policy also apply to purchases made through Paddle Checkout; where a stronger non-waivable right applies, that right controls.